After-Sales & Quality FAQ (For Custom Apparel)Customer feedback
Q1: Are your products refundable or returnable?
A: All products are custom-made according to your approved specifications. For this reason, we do not accept returns or refunds for non-quality-related reasons.
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Q2: What quality guarantee do you provide?
A: We guarantee that bulk production will match the approved sample in fabric, construction, and printing/embroidery standards. Each order is inspected before shipment.
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Q3: What is considered a quality issue?
A: Manufacturing defects, incorrect fabric, incorrect colors, wrong artwork placement, or workmanship errors compared to the approved sample.
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Q4: What is NOT considered a quality issue?
A:
•Minor color differences within industry tolerance
•Shrinkage within agreed standards (e.g. 1–3% for sanforized fabric)
•Hand-feel differences that meet GSM and fabric specs
•Damage caused by washing, drying, or improper use
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Q5: What should I do if I find a problem?
A: Please contact us within 7 days after receiving the goods, with photos or videos showing the issue. We will review and propose a fair solution.
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Q6: What solutions do you offer for confirmed defects?
A: Depending on the situation, we may offer remake, repair, or partial credit on future orders. Compensation will be based on defect rate and order value.
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Q7: Do you guarantee zero defects?
A: Apparel manufacturing follows industry tolerance standards. While we aim for premium quality, minor variations are normal in mass production.
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Q8: How can I minimize risks?
A: We strongly recommend ordering a pre-production sample and approving all specs before bulk production.